Pet Paradise Resort
  • 22-Oct-2018 to 21-Dec-2018 (EST)
  • Reservation Center
  • Jacksonville, FL, USA
  • Full Time

Pet Paradise Resort offers full service dog boarding, cat boarding, grooming services and pet day camp at each of our nationwide resorts. We offer luxury upgrades, indoor and outdoor play areas with webcams, bone-shaped swimming pools, multi-level kitty condos and spa-type pet care. At Pet Paradise, we are committed to providing a safe, clean and fun environment for all pets.

Pet Paradise has over 800+ employees in several locations throughout the southern region of the country; including, Florida, Texas, Louisiana, North Carolina, Arizona, New Mexico, Virginia and Georgia.

We are rapidly expanding our superior offerings throughout the country!

Come grow with us!

We are currently seeking a candidate with enthusiasm for sales, customer service, and data to join our new Sales Team.

This role will serve as the bridge between the Marketing Team and the Call Center.

Job duties:

  • Manage outbound soft sales calls from lead
  • Handle inbound customer chats on the website and follow up via telephone/email as necessary
  • Create various reports quantifying customer contact and communication
  • Engage and build relationships with prospective Pet Paradise customers
  • Develop and implement a sales/lead acquisition process using online chat
  • Convert leads into new customers
  • Respond quickly and accurately to customer inquiries via the live chat
  • Convert chats into live calls to complete appointment booking as necessary
  • Upsell products and services based on customer needs
  • Maintain daily and weekly reports for management on lead acquisition progress and conversions
  • Meet and exceed deadlines and sales conversion goals

Qualifications:

  • Strong sales skills with a customer service orientation (1-2 years)
  • Excellent written, verbal, and interpersonal communication skills
  • Ability to multitask related to supporting customers by phone and live chat
  • Attention to detail while working in a goal-oriented role
  • Flexibility to work possible evening and/or weekend shifts
  • Prior experience using CRM systems strongly preferred
  • Adaptable to dynamic and changing environment
  • Experience using Microsoft Excel or other data entry software
Pet Paradise Resort
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